In one of the recent breakout sessions at our annual conference, we were treated to a fun pop quiz on NPA policies, procedures, practices. Several of the questions involved real-life issues that have arisen amongst our membership. This was a fun exercise!
Some attendees had a good grasp of the “rules and obligations” of working within our network, while others didn’t. I suspect this microcosm of meeting-goers could be representative of the entire membership. Let’s face it, we live in a world where confusion and disagreements are going to happen, and the answers aren’t always crystal clear. NPAworldwide has reference materials to educate members, owners, and professional staff about NPAworldwide policies, procedures and practices including:
These items are available on the members-only website. Members are further advised to seek the guidance of a Director before taking action if there are questions about what is right or wrong. If you have a dispute with another member, the progression of resolution is as follows:
- Recruiter to recruiter
- Owner to Owner
- Owner to Director
- Director with Director
- Directors with Executive Committee
- Board Review
- Arbitration