Dear Members,
We are noticing inconsistency and possible inaccuracy in how members are populating the Guarantee Terms and Money Back Guarantee fields when entering jobs on NPAmarketplace. It is CRITICAL that you complete these fields accurately. Some recent examples:
Guarantee Terms: 30
Money Back Guarantee: No
Guarantee Terms: 60 Days pro-rated
Money Back Guarantee: No
Please understand this VERY clearly: your trading partners look at this and you are expected to honor what you have promoted to the members of the network. If it says 60 days NO money back, at 60 days your partner has no role to play in a refund if you choose to make one.
All members are strongly encouraged to immediately review your jobs and ensure these fields are correct, and that your partners are aware of your actual terms. If your policy is for replacement or credit only, you may want to consider adding that to the Guarantee Terms field for additional clarity. For example, instead of 30, write 30 days replacement.
Thanks in advance for reviewing your posted records for accuracy.
Nicky
send letters to: nanderson@npaworldwide.com