We're hearing that some NPAworldwide members and recruiters are just plain rude. They post jobs but then won't take phone calls from others or respond to emails. This is primarily a complaint from new members and has been cited by members when they resign from the network.
Members are responsible for cooperating to facilitate successful placements. A member office must consider the other member office as a full and equal partner in the placement activity and involve them fully in all aspects of the placement process. Contacts made to screen candidates before the client employer's first interview are not considered part of the placement activity; however, all activity from a first interview (by phone or in person) onward is part of the placement activity until the shared information results in a conclusion.
BEST PRACTICE is to confirm in writing the expectations of both the jobs recruiter and the candidate recruiter to confirm the fee, guarantee period, exclusivity, etc. This is especially true if there is anything about the job that differs from the firm's published fee schedule.